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Job review from in Nashville, IL 62263 on 11/13/19

Overall Rating:

4.6  out of 5
Our Overall Service
We had a good experience overall. My only complaint is we were pushed back 1 month after having waited 5 months. It wasn't a big deal. I wanted to get the job done before the weather got cold.
Call Representative
Very friendly & polite.
Sales Process
Luke is a good guy. I made us feel confident in what he was selling. As we found out he lives in the same small town we do. Since he sold us on the system I have stayed in contact with him. My experience with Luke was excellent.
Our Installation Crew
Miguel Ortiz and his crew did a good job. Miguel worked hard, fast and did a good job. I can tell he tries to do the best job he can even if that means taking a little extra time to do the job right. Still, he worked fast. His labor crew was polite and hard working.
The Cleanup Process
Pretty good. Miguel did his best to keep dust down. When they were finished the did a good job of cleanup. I put cardboard down over the 15 feet of finished hardwood floor they had to walk across to get to my basement. Miguel put plastic over it all. Woods might consider a more durable floor protection for hardwood floor or tell the customer to be prepared with floor protection.

What type of work did you have done:

Basement Waterproofing

What made you choose our company:

I knew of Woods Basement System before I called. I later found out that your salesman lived in my same town. I also knew of other jobs Woods had completed in the area. I felt confident they would do god work having talked to other Woods customers and the salesman was near by.

our service area

We serve the following areas