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Job review from in Maplewood, MO 63143 on 05/17/19

Overall Rating:

4  out of 5
Our Overall Service

But for Jon and Frank this rating would be lower. There were major issues with communication and planning. Jim did not plan our project well. The communication issues arouse due to the constant adjusting necessary to complete the project with such little work done up front.

Call Representative

Julia was very helpful. She had to deliver a lot of information and find answers to a lot of questions. She answered everything in a timely fashion and worked hard t keep me up to date with scheduled work.

Sales Process

Very little of Bryan's description of the process came to fruition. It began with receiving a call for an install date after signing the contract (we had to contact Woods). The time estimate was also off by 2.5 months. In hindsight, Bryan based a lot of his pitch based on Vern's work. When Jim was assigned very little of what we were told occurred.

Our Installation Crew

Frank gave me confidence that the project would be completed in an excellent condition due to his work ethic and attention to detail. The amount of turnover and miscommunication had me very concerned; however, Frank was a constant the entire time and always did incredible work. I would recommend him to anyone needing work and would use Woods again solely based on his work. Jon was equally reassuring and did impeccable work. He is also very good at communicating with the customer to adjust the design when necessary.

The Cleanup Process

Very clean.

What made you choose our company:

The online reviews and in house products specifically created for the basement sold me on Woods. I am happy now that the project is complete. Vern, Frank and Jon cared greatly about the project and really worked to have the basement meet our expectations. I would use Woods again. I would encourage customers to be engaged and ask a lot of questions. I learned a great deal from this project. I'm very grateful that Frank and Jon worked on our basement.

our service area

We serve the following areas